Walk-in || International Voice Process Associates

Role & responsibilities

• Handle inbound and outbound customer calls for UK telecom services.
• Assist customers with broadband, mobile, landline, and connectivity-related queries.
• Understand customer requirements and provide accurate information about telecom products and services.
• Resolve customer complaints professionally and escalate complex issues to the appropriate team.
• Maintain accurate customer records and update account information in the CRM system.
• Meet key performance indicators (KPIs) such as Average Handling Time (AHT), Customer Satisfaction (CSAT), Quality, and First Call Resolution (FCR).
• Deliver professional customer service while maintaining a positive and customer-focused approach.

Preferred candidate profile

• Freshers with BE/B.Tech/B.Sc/Post graduates are not eligible to apply.
• Freshers with excellent verbal and written English communication skills are preferred.
• Candidates should have good spoken English and strong conversational skills.
• Experienced candidates can also apply.
• Candidates should have a customer-focused attitude and the ability to communicate professionally with UK customers.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.