WALK IN- International Semi Voice Process- Experinced

Position: International Semi-Voice Process Executive
Experience: 6 Months 5 Years
Employment Type: Full-Time
Joining: Immediate Joiners Preferred

Job Responsibilities

• Handle customer interactions through voice and non-voice channels such as calls, chats, and emails.
• Understand customer requirements and provide accurate and timely resolutions.
• Maintain a professional and customer-focused approach during interactions.
• Handle customer queries, complaints, and requests effectively.
• Maintain process quality and meet defined productivity and performance targets.
• Follow company policies, process guidelines, and compliance requirements.
• Document customer interactions accurately in the system.

Candidate Requirements

• 6 months to 5 years of relevant experience in an International Voice / Semi-Voice / International Customer Support process.
• Candidates with relevant international customer support experience will be preferred.
• Excellent English communication skills, both verbal and written.
• Comfortable handling customer interactions over voice and non-voice channels.
• Must be willing to work in Night and Graveyard shifts.
• Should be flexible with rotational shifts and weekly offs.
• Immediate joiners are preferred.
• Good customer-handling and problem-solving skills.
• Ability to work in a target-driven and fast-paced environment.

• Apply now by sharing your resume to [email removed] (OR) ([phone removed]

• NOTE: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.

• POC: HR YASMIDHA