Walk-in || International Semi-Voice Process || 6 months- 4 years

We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through Voice and non-voice channels, ensuring timely resolutions of inquiries while delivering a positive customer experience.

The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Roles and Responsibilities:

• Provide prompt and professional customer support through voice, chat, and email channels.
• Handle customer inquiries, understand their concerns, and provide effective resolutions while maintaining high levels of customer satisfaction.
• Communicate accurate information regarding products, services, policies, and processes through both verbal and written communication.
• Build customer trust through empathy, active listening, clear communication, and professional call handling.
• Investigate customer concerns and provide appropriate resolutions within defined service standards and turnaround times.
• Handle inbound customer interactions professionally and manage conversations effectively from initiation to resolution.
• Document customer interactions accurately and maintain updated records in internal systems.
• Manage customer communications during critical situations, complaints, and escalations, following established escalation procedures.
• Demonstrate strong multitasking skills while handling voice interactions alongside chat/email support when required.
• Ensure compliance with company policies, standard operating procedures, quality guidelines, and data-security requirements.
• Consistently meet defined quality, productivity, customer satisfaction, and service-level targets.

Preferred Candidate Profile:

• High school diploma or equivalent required
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities
• Must successfully clear background verification requirements.
• Apply now by sharing your resume to [email removed] (OR) ([phone removed]

• Note: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.