Walk-in || International Patient Coordinator

Note: Fresher with a certification/course in Medical Tourism, Healthcare Management, Hospital Management, or International Patient Services.

Job Objective

To support international patients throughout their healthcare journey by coordinating enquiries, appointments, documentation, communication, and other patient service requirements while ensuring a smooth and positive patient experience.

Job Responsibilities

• Handle enquiries from international patients through email, phone, WhatsApp, and other communication channels.
• Understand patient requirements and coordinate with doctors/clinical teams for appropriate medical consultation.
• Assist in collecting and sharing medical reports, patient information, and other required documents.
• Coordinate appointments, consultations, investigations, admissions, and other hospital services for international patients.
• Provide timely responses to patient queries and ensure appropriate follow-up.
• Coordinate with internal departments including OPD, IPD, billing, diagnostics, pharmacy, insurance, and patient services.
• Assist international patients with information related to hospital processes, treatment packages, estimated timelines, and services.
• Maintain accurate patient records and update enquiry and follow-up details in the system.
• Support visa-related documentation and coordination for international patients, as per hospital processes.
• Ensure regular follow-up with patients and attendants before and during their hospital journey.
• Maintain professional communication with patients and attendants from different countries and cultural backgrounds.
• Escalate medical, operational, or service-related concerns to the appropriate department.
• Maintain confidentiality of patient information and comply with hospital policies and SOPs.
• Prepare basic MIS reports related to enquiries, appointments, conversions, and patient movement.
• Perform other responsibilities assigned by the reporting manager.

Eligibility & Experience

• Graduate in any discipline.
• Fresher with a certification/course in Medical Tourism, Healthcare Management, Hospital Management, or International Patient Services.
• Strong communication skills in English; knowledge of additional foreign languages will be an advantage.
• Smart, presentable, confident, and customer-service oriented.
• Good interpersonal and coordination skills.
• Basic knowledge of MS Office and computer applications.
• Willingness to work in rotational shifts, if required.