WALK-IN | International Non-Voice Process | |Immediate Joiners

Job description

Role & responsibilities

• The role of the Customer Service Associate (CSA) - Non-Voice, will be responsible for:

• Providing support and resolve technical issues via email and other electronic communications

• Building credibility and trust with the customer by empathizing with their problem in words Proactively understanding their needs and responding promptly to resolve their issue

• Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs

• Leveraging their experience to provide feedback to the team on how to improve client services

• Driving customer communication during critical events

Preferred candidate profile

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good pronunciation

• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs

• Ability to work in a fast-paced, hectic, changing environment

• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

• Ability to operate a personal computer

• Ability to adhere to all organizational policies and procedures

• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

• Ability to perform basic mathematical functions

• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgroundsRole & responsibilities