Walk-in || International Customer Support Executive (Chat)

Job Role: Customer Service Associate Chat Support

• We are looking for experienced Customer Service Associates to join our International Chat Process team.
• Roles & Responsibilities
• Respond to customer queries through live chat in a professional and timely manner.
• Understand customer requirements and provide appropriate product and service solutions.
• Troubleshoot customer issues and provide accurate resolutions.
• Deliver excellent customer service and maintain high customer satisfaction.
• Handle multiple chat conversations simultaneously while meeting response-time targets.
• Update and maintain accurate customer records and interaction details in the CRM system.
• Follow company policies, quality standards, and data privacy guidelines.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.

• Eligibility Criteria
• Education: 10+2 is mandatory.
• Diploma (3 years), Undergraduates, BE/B.Tech, and Graduates from any stream are eligible.
• Experience: 1 to 3 years of relevant experience required.
• Mandatory: International Chat Process experience.
• Excellent verbal and written communication skills in English.
• Immediate joiners are preferred.
• - Benefits & Perks
• Salary: Up to 34 LPA
• 5 Days Working
• 2 Rotational Week-Offs
• 24/7 Rotational Shifts
• Free 2-Way Cab Facility
• Opportunity to work with international customers and gain global process experience.

• How to Apply
  
• Interested candidates can:
  
• Email your resume to: [email removed]
  
• Call OR Mail your resume to ([phone removed] )for a quick
  Response.
  
• Don't Forget to write HR Vandana on your resume
  
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