Walk-in || International Customer Service Representative

Role & responsibilities

• Handle customer queries via chat and provide timely resolutions.
• Deliver excellent customer service while meeting quality standards.
• Manage multiple chat conversations simultaneously.
• Escalate complex issues to concerned teams.
• Maintain accurate records of customer interactions.
• Achieve KPIs such as CSAT, productivity, and response time.

Preferred candidate profile

• Excellent written communication skills in English (German/Italian preferred).
• Strong customer service and problem-solving abilities.
• Comfortable working in rotational shifts.
• Freshers & experienced candidates can apply.