Walk-in || International Customer service Associate

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer calls professionally in an international voice process.
  
• Understand customer concerns and provide appropriate solutions.
  
• Maintain a polite, clear, and professional communication style.
  
• Resolve customer issues within defined timelines and service standards.
  
• Follow company policies, call-handling procedures, and quality guidelines.
  
• Accurately document customer interactions in CRM/ticketing systems.
  
• Escalate complex or unresolved issues to the appropriate team.
  
• Meet performance targets such as AHT, CSAT, quality scores, and first-call resolution.
  
• Maintain confidentiality of customer and company information.
  
• Work effectively with team members and support business requirements.
  

Requirements

• Excellent spoken English and communication skills.
  
• Good listening, comprehension, and problem-solving abilities.
  
• Comfortable communicating with customers from different countries and cultures.
  
• Basic computer knowledge and familiarity with CRM/ticketing systems.
  
• Ability to work in rotational shifts, night shifts, weekends, and holidays, depending on business requirements.
  
• Freshers can apply; previous international voice/customer service experience is an advantage.
  

Preferred Skills

• Strong customer-handling skills.
  
• Neutral/clear English accent.
  
• Ability to remain calm and professional with difficult customers.
  
• Good typing and multitasking skills.
  
• Willingness to learn and adapt to new processes.
  

Salary & Benefits

• Competitive salary based on experience and interview performance.
  
• Shift allowances/incentives as applicable.
  
• Training and career-development opportunities.
  
• Performance-based incentives.
  
• Employee benefits as per company policy.
  

Ideal Candidate: A confident, customer-oriented individual with strong English communication skills who enjoys interacting with international customers and solving problems.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.