Walk-in || International Customer Service Associate -Voice &Chat

Customer Service Executive(Semi-Voice) Work From Office

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team committed to helping brands thrive, were setting the bar for quality-driven customer support.

About the Job
We are looking for customer-focused and detail-oriented Customer Service Representatives to join our operations team. In this role, you will provide exceptional support to customers through chat, email, and voice channels, ensuring timely resolution of inquiries while delivering a positive customer experience.
The ideal candidate is an excellent communicator with strong problem-solving skills who thrives in a fast-paced environment.

As a Customer Service Representative (English), You Will:

• Provide prompt and professional support through chat, email, and voice channels.
  
• Respond to customer inquiries and resolve issues efficiently while maintaining high customer satisfaction.
  
• Accurately communicate information related to products, services, policies, and processes.
  
• Build customer trust through empathy, active listening, and effective communication.
  
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
  
• Document customer interactions and maintain accurate records in internal systems.
  
• Manage customer communications during critical situations and escalations.
  
• Ensure compliance with company policies, procedures, and quality standards.
  
• Handle multiple chats and customer interactions simultaneously while maintaining accuracy and service quality.
  
• Gather, verify, and analyze customer information to provide accurate and effective solutions.
  
• Demonstrate patience, professionalism, and empathy when handling customer concerns.
  
• Maintain strong verbal and written communication skills, including proper grammar, clear pronunciation, and good enunciation.
  
• Learn and adapt quickly to new systems, tools, and processes.
  

Eligibility & Experience

• 23 years of experience in customer service, order processing, or account management.
  
• 12 years of hands-on experience with graphic design tools and artwork validation, including Adobe Creative Suite (Preferred).
  
• 12 years of experience using CRM or enterprise order management platforms (Preferred).
  
• Direct experience in promotional products, commercial printing, corporate gifting, or decorated apparel industries is highly preferred.
  
• Previous experience in an international semi-voice customer support environment is preferred.
  
• Prior BPO or contact center experience is preferred.
  
• Strong customer service, interpersonal, analytical, and decision-making skills.
  

Work Requirements

• Comfortable handling semi-voice customer interactions along with chat and email support.
  
• Willingness to work from the office on a full-time basis.
  
• Immediate joiners are preferred.
  
• Willingness to work rotational shifts, including graveyard/night shifts.
  
• Flexibility to work weekends and holidays, as required.
  
• Ability to work effectively in a dynamic and fast-paced environment.
  

Preferred Skills

• Strong customer service and interpersonal skills.
  
• Excellent attention to detail.
  
• Strong problem-solving and analytical abilities.
  
• Good organizational and time-management skills.
  
• Ability to manage multiple customer interactions efficiently.
  
• Quick learner with the ability to adapt to new systems and processes.
  

Benefits:

• Career growth opportunities with a leading global customer experience organization.
  
• Comprehensive training and development.
  
• Inclusive and collaborative work environment.
  
• Exposure to international clients.
  
• Performance-based growth opportunities.
  
• Two-way cab facility within a 30 km radius.
  

Contact Details:

HR Vandana

[phone removed]

[email removed]

Important Note :

IntouchCX does not charge any fees for recruitment, interviews, training, or onboarding. We will never ask for payment or request financial or banking information during the recruitment process.
We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or an IntouchCX employee, please report it through the official IntouchCX website for review and verification.