Walk-in || International Customer Care Executive

IntouchCX · Hyderabad · onsite · Posted 45d ago

₹50.0K - ₹3.0L PA1–3 yrsfulltimeSourced from Naukri

About a minute. You'll make an account on the way through.

About this role

Hiring: International Chat Support Executive IntouchCX | Hyderabad

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title: International Chat Support Executive

Location: Hyderabad (Work from Office)

Shift: Rotational Shifts (Night Shifts and Graveyard Shifts)

Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description:-

We are looking for dynamic and customer-focused professionals to join our International Chat Support Team. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.

Key Responsibilities:-

Handling international customers .

Resolve customer queries related to accounts, billing, subscriptions, and general support.

Provide effective issue resolution while ensuring a positive customer experience.

Desired Candidate Profile:-

*Minimum 6 months to 2 Yrs of experience in International Chat Process.

*Excellent verbal communication skills in English.

*Strong customer service orientation and problem-solving abilities.

*Good listening, probing, and interpersonal skills.

*Experience in BPO/Call Center/Contact Center environment is preferred.

Educational Qualification:-

High School Diploma / Intermediate / Graduate (Any Stream)

Perks & Benefits:-

Attractive Performance Incentives

Rewards & Recognition Programs

PF & ESI Benefits

Career Growth Opportunities

Employee-Friendly Work Environment

Walk-in Details:-

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad

Interview Timing: 11:30 AM 3:30 PM

Contact Person: HR Sai Kiran

Contact Number: [phone removed]

Email :[email removed]

Note: Please carry your updated resume. Mention "HR Sai Kiran " as the reference on your resume.

Sourced from naukri

Skills

customer satisfactionCustomer QueriesCustomer HandlingChat ProcessGood Communication In English

About IntouchCX

IntouchCX

BPO

3.3k+

employees

2001

25 years old

Winnipeg, Manitoba

Canada

₹50K – ₹3L PA

This role

About

We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

Industries

BPOBPO/KPO

Employees rate it well for

Senior Management277Salary270Job Security173Work Environment147Work Culture113

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