Walk-in || Insurance Voice Support

Position: Senior Process Executive (SPE)
Process: International Insurance Voice Support
Location: Pune (Work from Office)
Shift: US Night Shift / Rotational Shifts
Notice Period: Immediate Joiners Preferred

Role Summary:

We are seeking experienced professionals with a background in International Insurance Voice Processes to join our team as a Senior Process Executive (SPE). The candidate will be responsible for handling customer interactions, policy-related queries, claims support, and delivering exceptional customer service while meeting quality and productivity standards.

Key Responsibilities

• Handle inbound and outbound customer calls related to insurance policies, claims, and policy servicing.
• Provide accurate information and resolution to customers within defined timelines.
• Maintain high standards of customer service and customer satisfaction.
• Document customer interactions and update records accurately.
• Meet productivity, quality, compliance, and attendance targets.
• Adhere to process guidelines and regulatory requirements.
• Collaborate with team members and support process improvement initiatives.

Eligibility Criteria

• 1 to 4 years of experience in International Insurance Voice Support.
• Experience in Property & Casualty (P&C), Auto, Homeowners, Claims, Policy Servicing, or related insurance processes preferred.
• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving skills.
• Comfortable working in US Night Shifts and rotational week-offs.
• Proficient in handling customer interactions over calls.
• Graduation in any discipline.

Preferred Skills

• Experience working with US insurance customers.
• Knowledge of insurance terminology and policy lifecycle.
• Ability to manage challenging customer situations professionally.
• Strong attention to detail and documentation skills.