Walk-in || Insurance-Property &casulaty, Life and Annuity

Role & responsibilities

BPO1/2 Analyst and Sr. Associate

Insurance

Insurance Operations (Life, Pensions, Annuities)

Sr. Associate will be responsible for handling and undertaking repetitive transactions including decision making, preset performance criteria and ensure data entry & information processing in accordance with process documents, procedures manuals and /or as per the agreement and compliance requirements. Sr. Associate may be engaged in communication with TCS clients or their end customers including voice on ad hoc basis. Sr. Associate must adhere to intra-day/ weekly volumes fluctuations and ensuring meeting SLAs.

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• Should be able to develop system and process understanding
• Responsible for sharing process updates with ops team.
• Responsible for daily inventory/ transactions management
• Should highlight any gaps / change management in current SOP's
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Must be able to develop process documents such as procedures, workflows, other training documents
• Should participate in projects initiated at a team level

• Graduate Degree in any stream
• 1-3 Year of professional experience preferably in operations
• Independent, detail-oriented and self-motivated
• Ability to prioritize work within assigned caseload
• Proficiency using MS Office with good typing speed
• A team player who can collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency

Job Title

BPO3 Lead Associate/ Subject Matter Expert

Domain

Insurance-Life and annuites/Property and casulaty

Career Stream

Insurance Operations (Life, Pensions, Annuities)

Type

Back Office- Policy Servicing/ Claims/ New Business

Position Summary

SME will be responsible for handling and undertaking regular and complex transactions, wherein decision making, business understanding, and process acumen will be required. She/ He may be engaged in voice/ non voice communication with TCS clients or their end customers, in addition to regular processing responsibilities

Key Activities

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• May be required to conduct process training for new joiners and act as a mentor for existing associates
• Requires in-depth knowledge and proficiency in all aspects of transaction processing function Responsible for creating and publishing plan level & operational reports Should highlight any gaps / change management in current SOP's
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Should participate in projects initiated at a team level

Key Requirements

• Graduate Degree in any stream
• 4-7Year of professional experience preferably in operations
• Independent, detail-oriented and self-motivated
• Strong Team & Performance Management skills
• Proficiency using MS Office with good typing speed (at least 30 WPM)
• Must be able to collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. Incumbents may be asked to perform additional duties as required by his/her supervisor.