Walk-in || Insurance Executive

Job Overview

The Insurance Executive will be solely responsible for managing motor insurance renewals, converting fresh insurance business, and driving add-on sales across passenger cars and commercial vehicles. The role focuses on customer calling, retention tracking, premium comparisons across insurer portals, and end-to-end policy issuance.

Key Responsibilities

1. Policy Renewals & Customer Retention

• Track and manage the vehicle insurance expiry database daily (30-day, 15-day, and 7-day advance follow-up schedules).
• Proactively reach out to workshop customers via phone, WhatsApp, and email to initiate timely renewal discussions.
• Explain renewal terms, highlight renewal discounts, and prevent policy lapses to maximize customer retention.
• Re-engage lapsed or past non-renewed customers with competitive revised quotations.

2. Insurance Sales & Business Development

• Cross-sell motor insurance to everyday workshop walk-in customers and routine service clients.
• Pitch value-added riders and covers based on vehicle age and profile (Zero Depreciation, Engine Protect, Consumables, Roadside Assistance, Return to Invoice, Tyre Cover).
• Provide comparative quotations across multiple general insurance companies to offer the best value-for-money option.

3. Quotation, Documentation & Policy Issuance

• Calculate accurate premiums and generate instant quotes using various general insurance company partner portals.
• Collect and verify required client documentation, including previous RC book copies, prior policy documents, and KYC records.
• Ensure 100% accurate data entry, correct NCB (No Claim Bonus) application, and immediate issuance and delivery of digital cover notes/policy copies to clients.

4. Lead Management & Reporting

• Maintain an up-to-date Daily MIS tracker covering:
  
• Total database due for renewal vs. contacted leads
• Quotes shared vs. confirmed closures
• Total premium mobilized and company-wise distribution
• Reasons for lost business/non-renewals
• Share daily calling and closure reports with workshop management.

Candidate Profile & Qualifications

• Education: Graduate or Higher Secondary (10+2 / Diploma / Any Graduate).
• Experience: 13 years of dedicated experience in motor insurance renewals, tele-calling, or insurance sales (automobile dealership, workshop, or insurance broker background preferred).
• Skills:
  
• Hands-on proficiency with multi-company insurance online portals.
• Basic computer skills (MS Excel, Google Sheets, WhatsApp Business).
• Strong phone etiquette and negotiation skills.
• Languages: Fluency in Gujarati and Hindi (basic English reading/writing for portal operations).
• Key Traits: Target-oriented, disciplined in follow-ups, and customer-focused.