Walk-in || Incident Management

Join us at TCS for a Walk-in Interview in Chennai

Walk-in Interview Date: 5thSep 2026

TCS is looking for talented 5-10 years of experience. This could be your chance to shine!Role & responsibilities

Must-Have :

1. Service Now ticketing tool.

2. ITIL knowledge

3. Incident Handling

SLA understanding

Good-to-Have :

1. Microsoft Excel

2. RCA Analysis

Good Communication

Roles Description :

• Incidents in the queue should be reviewed periodically
• Unassigned incidents handled first.
• P1 and P2 incidents should be handled above everything else
• Review the teams queue and check if any incidents are in Work in progress
• Review and action all incidents, requests, and RITMs.
• Ensure queues with no aging tickets.
• Follow SLA commitments and escalate where required
• Make detailed notes and provide incident summaries.
• Ensure stakeholder communications are sent during major incidents.
• Ensure all Business Partner emails to the respective distribution lists.
• Monitor and maintain the Incident Management mailbox.
• Respond to incident-related emails promptly.
• Route communications to appropriate distribution lists.
• Keep business users and stakeholders informed of progress
• Manage incidents using ServiceNow.
• Generate operational reports and dashboards.
• Maintain incident records accurately.
• Ensure proper categorization, prioritization, and assignment of incidents
• Perform Root Cause Analysis (RCA) for recurring issues.
• Identify trends and recommend preventive actions.
• Create and maintain knowledge articles.

Note: Please apply only if you are available for the face-to-face interview scheduled on 5 September 2026 in Chennai. Shortlisted candidates will be notified via email with the venue details.