Walk-in || Inbound Telecaller

Role & responsibilities

• Handle inbound customer calls in a courteous and professional manner.
• Address customer's subscription related Query/Request/Complaint (QRC)
• Register service complaints and ensure accurate ticket logging.
• Provide first-call resolution wherever possible.
• Guide customers through basic troubleshooting steps for common Cable TV issues.
• Educate customers on available products, value-added services, and promotional offers.
• Escalate unresolved issues to the appropriate department within defined timelines.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Meet individual and team productivity, quality, and customer satisfaction targets.
• Maintain confidentiality of customer information.

Preferred candidate profile

• 6 months to 1 year of experience in a Customer Care or Call Center environment.
• Freshers with good communication skills are welcome.
• Experience in Telecom, Cable TV, Broadband, DTH, ISP, or BPO industry will be preferred.

Languages :

• Mandatory: Telugu
• Preferred: Kannada and English