Walk-in || Inbound & Outbound Customer Advisory Specialist

Job Description:

POSITION TITLE: Executive

DEPARTMENT: Customer Care

PROCESS: Voice Process (Inbound / Outbound)

LOCATION: Chennai

POSITION OVERVIEW

The primary role of the Customer Care Officers is to receive inbound calls and handle customer/claimant queries

JOB SPECIFICATION

• Receive and handle inbound calls from customers/hospitals/agents/sales managers and branch managers, etc.
• Record customers complaints & requests.
• When required support with outbound calls to customers/claimants.
• Follow up certain customers/internal departments based on claims, requests or complaints until finding a solution.
• Maintain effective and efficient work processes and procedures complying with Standard Operational Procedure requirements.
• Remain aware and knowledgeable of competitive products and practices (Training would be imparted)
• Meeting KPIs.
• Any other duties and special projects as directed by management in keeping with the employees skills and experience

QUALIFICATIONS & ATTRIBUTES

• Experienced 2 to 5 yrs. relevant experience
• Language Preferences – Hindi / Malayalam speaking with good English communication
• Degree/Diploma [*Candidates with Arrears can also apply]

SPECIALISED KNOWLEDGE AND SKILLS

• Active listening skills
• Good communication
• Basic level of computer literacy –(MS Office – Word & Excel)

PERSONAL ATTRIBUTES

• Customer focused
• Highly motivated with the ability to work without direct supervision
• High attention to detail and accuracy
• Accountable for work performed and sets a positive example to other members of the team
• Adaptive to situations.

Walk-in Detail

Star Health and Allied Insurance Co. Ltd.,

# No 15, Ground Floor, Sri Balaji Complex Whites Lane, Royapettah Chennai - 600014.

Landmark: Behind Sathyam theatre car parking

Date : 12-08-26 to 14-08-26

Time slot: 10am – 2pm

CT: Hari Prasad – Sr Manager HR