Walk-in || Implementation & Support Engineer

Implementation & Support Engineer (Fresher)

Role Summary
Assist in software implementation, provide basic technical support, and ensure smooth system usage at client locations through effective coordination and timely issue resolution.

Key Responsibilities
1. Assist in installation, configuration, and deployment of software at client locations
2. Support troubleshooting of basic technical issues and escalate complex cases
3. Respond to support tickets and ensure timely updates and closure
4. Coordinate with clients and internal teams during implementation and support
5. Provide user guidance during system usage and post-implementation support
6. Maintain documentation of activities, issues, and resolutions
7. Follow internal processes and compliance requirements

Travel Requirement (Mandatory)
1. Travel to client locations for implementation, system support, troubleshooting, and user assistance
2. Willingness to travel on short notice based on project requirements is mandatory

Core Competencies
Basic Technical Understanding; Problem-Solving ; Communication ; Customer Focus; Team Collaboration ; Learning Agility

Ideal Candidate Profile
Graduate in Engineering / IT / relevant field (or equivalent)
Basic knowledge of software systems and troubleshooting
Good communication and interpersonal skills
Willingness to learn and work in a field-based environment
Mandatory willingness to travel extensively

Walk-in Dates: 18 August 2026 to 20 August 2026

Interview Timings: 10:00 AM 12:00 PM & 3:00 PM 4:00 PM

Venue:
Raster Images Pvt. Ltd.
2nd Floor, AKM Complex,
29, Brindavan Road, 4th Cross Street,
Fairlands, Salem, Tamil Nadu – 636016

Contact Person: Anita – HR

Documents to Carry

For Freshers:

• Updated resume with photograph
• Educational documents – 10th, 12th and UG/PG mark sheets
• Relevant certifications, if any

For Experienced Candidates:

• Updated resume with photograph
• Educational documents – 10th, 12th and UG/PG mark sheets
• Relevant certifications, if any
• Last 3 months' payslips or bank statement
• Experience/relieving letter

Note: Willingness to travel to client locations based on project requirements is mandatory for this position.