Walk-in || Immediate Opening_Operations Team Lead_Coimbatore

Role: Team Lead Operations

Industry : BPO

Process: Inbound customer service

Languages known:Tamil, kanada, Telugu, Malayalam preferred.

Only Immediate joines or with max 15 days of notice

5 days working with 24/7 rotational shift.

• Looking a candidate with overall Minimum 2-8 years of experience in those as a TL for Voice/Non Voice Process should at least 1 year on paper.
• E-Commerce Domain Experience - Added advantage.
• Good communication and Strong Team Handling skills.
• KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT.
• Graduation - Mandate
• Should have prior experience of handling Voice/Non Voice Process.
• Responsible for meeting the SLA targets
• Excellent real time management skills
• Ensure schedule adherence and create an encouraging team environment.

Interested can share resume on -
[email removed]
or, Can whatsapp on - [phone removed]

Regards,

Mobica A