Walk-in || Immediate Opening For Customer Service Assistant For Bangalore

Hi

We are looking for Customer Accounts Representatives for Bangalore location

JD is as follows

Customer Accounts Representatives are responsible for working closely with Customer

Service Team as well as the corporate Customer Accounts Department in Texas, USA, and

regional Customer Accounts Departments to provide customers with the best possible

service and support.

Description

• Performs order releases, new account set ups, credit investigations, and collection

contacts. Provides credit information to customers within specified deadlines.

• Provides company credit services via telephone, internet, email, mail, and fax.

Meets specified credit department objectives.

• Process credit applications requests from customers, perform credit search, offer

customers with credit term and limit according to policy and procedure.

• Communicates with customers and other departments within Mouser to resolve

account issues, pending orders, invoice discrepancies and customer accounts

reconciliations.

• Processes Service Orders
• Submit EDI and portal invoices to customers designated paths.
• Determines customer needs and plans. Makes suggestions and pursues customer

accounts possibilities beyond customer-initiated requests.

• Processes customer orders through credit processes to meet customer

requirements, verifies customer orders are processed through credit correctly.

• Works effectively with customers to collect outstanding accounts and

communicates with appropriate personnel regarding potential and existing problem

accounts.

• Possesses & familiar with working knowledge of company policies, procedures, and

systems.

• Understands and correctly works with multiple currencies.
• Ability to spend most of the time on the phone collecting past due invoices.
• Ability to clear the credit on accounts.
• Recommends accounts for Final Demand Letter and Referrals.
• Assist demonstration of daily work to new member during training
• Responds effectively to very demanding inquiries and complaints.
• Demonstrates effective time management skills.
• Well organized and able to prioritize and manage multiple tasks.
• Supports and participates in company total quality process.
• Professional verbal and written communication skills in English and Native

language.

• Bachelors degree in accounts / Finance.
• Internal candidates:
• Experience can be a combination of internal and external experience.
• Minimum Highly Effective performance in current role