Walk-in || Immediate Joiners-International customer support

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries through chat, email, and inbound/outbound calls as required.
  
• Provide accurate information regarding products, services, orders, accounts, or processes.
  
• Resolve customer issues professionally and within defined turnaround times.
  
• Follow established customer-service procedures, scripts, and escalation processes.
  
• Communicate clearly with international customers using professional English.
  
• Document customer interactions and update information accurately in CRM/ticketing systems.
  
• Escalate complex or unresolved issues to the appropriate team.
  
• Follow up with customers when necessary to ensure proper resolution.
  
• Meet defined quality, productivity, response-time, and customer-satisfaction targets.
  
• Maintain confidentiality of customer and company information.
  
• Adapt to different customer requirements, time zones, and communication styles.
  
• Work according to rotational night-shift schedules, including weekends or holidays when required.
  

Required Skills

• Good spoken and written English communication.
  
• Comfortable communicating with international customers.
  
• Good listening and problem-solving abilities.
  
• Basic computer knowledge and familiarity with email, MS Office, CRM, or ticketing systems.
  
• Ability to multitask and manage multiple customer interactions.
  
• Strong attention to detail.
  
• Patience and a customer-oriented approach.
  
• Ability to work independently as well as in a team.
  
• Willingness to work rotational night shifts.
  

Educational Qualification

• Any graduate/diploma qualification may be considered.
  
• Freshers may be considered depending on the employer's requirements.
  
• Prior experience in international customer support, BPO, voice/non-voice support, or technical support is an advantage.
  

Work Schedule

• Shift: Rotational shifts, including night shifts.
  
• Workdays: Typically 5 days per week, depending on the process.
  
• Weekends/Holidays: May be included according to business requirements.
  
• Shift timing: May vary based on the international market/time zone supported.
  

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.