Walk-In II YMCA II (Sat) 5th Sept II Technical Support

Date Of Interview: Saturday 5th September

Time: 10.00 AM to 4.00 PM

Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
• Walks customers through common phone hardware and software configurations to maximize service functionality
• Provides solutions and resolution resources for customer repair problems
• Interfaces with customers over the phone providing status updates and ensuring service has been restored
• Escalates appropriate technical issues to upper-level technical support when needed

Preferred candidate profile

• 1-5 years of experience in International Technical Support (International Telecom Voice) .
• Freshers are eligible for the role.
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation not required for experienced candidates
• Rotational shifts & Rotational week offs
• Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and benefits

• Salary Range- 3.2 LPA Upto 4.99 LPA.
• Medicare Facilities
• Both side cab facilities.
• Medical Insurance
• Life Insurance