Walk-in || Human Resource Manager

Role & responsibilities

Recruitment & Manpower Planning

• Manage end-to-end recruitment across showroom and corporate functions.
• Work with department heads to understand manpower requirements and maintain appropriate staffing levels.
• Prepare accurate job descriptions and manage job postings across relevant recruitment platforms.
• Screen candidates, coordinate interviews, conduct HR assessments, and manage the selection process.
• Maintain recruitment records and track open positions, hiring timelines, joining status, and recruitment effectiveness.

Joining, Onboarding & Employee Documentation

• Manage the complete joining and onboarding process for new employees.
• Ensure all joining forms, KYC documents, employment records, agreements, and other required documentation are properly completed and maintained.
• Conduct structured induction and orientation for new employees.
• Coordinate with department heads to ensure proper role handover, training, and integration of new employees.
• Maintain complete and accurate employee files throughout the employee lifecycle.

HR Operations

• Manage the day-to-day functioning of the HR department across all locations.
• Monitor attendance, leaves, weekly offs, late arrivals, shifts, and other workforce-related matters.
• Ensure accurate and timely updating of employee information in the HRMS.
• Maintain HR records, letters, documentation, approvals, and employee correspondence.
• Ensure HR processes and policies are consistently followed across all showrooms and departments.

Payroll & Compensation

• Coordinate and verify monthly payroll inputs including attendance, leaves, incentives, deductions, new joiners, and exits.
• Ensure payroll information is accurate and submitted within defined timelines.
• Maintain employee benefit records.
• Coordinate with the Accounts team for salary processing and statutory requirements.

Performance Management

• Develop and manage structured performance appraisal and review processes.
• Work with management and department heads to establish role-specific KRAs and KPIs.
• Track employee performance and ensure periodic reviews and feedback are conducted.
• Identify performance gaps and coordinate appropriate improvement plans where required.
• Support management in building a culture of accountability and high performance.

Employee Relations & Engagement

• Act as an effective bridge between management and employees.
• Address employee concerns, grievances, workplace issues, and disciplinary matters professionally and promptly.
• Drive employee engagement, recognition, motivation, and retention initiatives.
• Foster a professional and positive working environment aligned with Punjab Jewels' culture and values.
• Monitor employee turnover and identify opportunities to improve retention.

Training & Development

• Identify training and development requirements across different roles and departments.
• Coordinate training programs covering customer service, product knowledge, selling skills, grooming, behavioural skills, policies, and compliance as required.
• Work with department heads and external trainers to ensure effective delivery of training programs.
• Track training participation and effectiveness.

HR Policies, Discipline & Compliance

• Develop, implement, and periodically review HR policies, processes, and SOPs.
• Ensure adherence to company policies, grooming standards, attendance requirements, code of conduct, and workplace discipline.
• Ensure compliance with applicable labour laws and statutory HR requirements.
• Maintain proper documentation for disciplinary actions, warnings, employee grievances, resignations, terminations, and other employment matters.
• Coordinate with consultants and relevant departments for statutory HR compliance wherever required.

Exit & Full and Final Settlement

• Manage employee resignations, separations, and exit formalities.
• Ensure proper handover and completion of clearance requirements before employee release.
• Conduct exit interviews and maintain appropriate separation documentation.
• Coordinate accurate and timely Full & Final settlement inputs with the Accounts team.
• Track reasons for employee exits and provide management with insights on attrition.

External Agency Coordination

• Coordinate with external security and housekeeping agencies for manpower deployment across company locations.
• Monitor manpower availability, attendance, replacements, service quality, and adherence to agreed requirements.
• Escalate and resolve manpower or service-related issues with agency representatives.
• Coordinate with relevant internal teams to ensure agency personnel meet company standards.

HR Reporting & Management Support

• Prepare regular HR reports and dashboards for management.
• Track key HR metrics including headcount, vacancies, recruitment status, attrition, attendance, absenteeism, employee turnover, and manpower costs.
• Provide management with accurate HR data and insights for decision-making.
• Identify gaps in existing HR processes and recommend practical improvements.

Preferred candidate profile

• Bachelors or Master’s degree in Human Resources, Management, Business Administration, or a related field.
• Minimum 5 years of relevant HR experience.
• Experience in retail, jewellery, luxury retail, hospitality, or another multi-location business will be preferred.
• Strong hands-on experience in recruitment, HR operations, employee relations, payroll coordination, performance management, and compliance.
• Working knowledge of Indian labour laws and statutory HR requirements.
• Experience working with HRMS platforms; familiarity with Keka will be an advantage.
• Strong communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong documentation and organizational skills with high attention to detail.
• Ability to work independently, take ownership, and manage multiple HR priorities simultaneously.
• High standards of integrity, confidentiality, professionalism, and accountability.