Walk-in || HR Operations and Delivery Associate IV

Role & responsibilities

Employee Lifecycle Management

• Process employee transactions including hires, transfers, promotions, organizational changes, compensation updates, and separations.

• Review requests and supporting documentation for completeness, accuracy, authorization, and policy alignment.
• Complete assigned transactions within agreed service levels and communicate status, exceptions, and required actions to relevant stakeholders.

Employee and Manager Support

• Respond to employee and manager inquiries through designated HR service channels.

• Investigate and resolve complex operational cases using approved policies, procedures, and knowledge resources.

• Provide clear guidance on process requirements, required documentation, and next steps.
• Escalate matters requiring additional review, approval, or specialist support through appropriate channels. HR Business Partnering Support • Support HR Business Partners and People Managers with employee lifecycle activities, HR processes, and routine people-related requirements.
• Provide accurate HR data, workforce information, and operational insights to support HR and business discussions.
• Prepare routine workforce reports and employee data for HR reviews, ensuring accuracy and appropriate handling of confidential information

Preferred candidate profile

Education

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related discipline.

• Postgraduate qualification in Human Resources Management is preferred. Experience

• Typically 3 to 5 years of relevant experience in HR Operations, HR Shared Services, Payroll Support, Employee Services, HR Business Partnering support, or a related environment.

• Demonstrated experience processing employee lifecycle transactions and managing operational cases.
• Experience working in a service-delivery environment with defined service levels, quality standards, and performance measures.

• Exposure to supporting People Managers or HR Business Partners with HR operational activities is desirable