Walk-in || Hotel Manager

Role & responsibilities

Guest Check-in & Check-out

• Manage and supervise all guest check-in and check-out processes.
• Verify guest details and required documents.
• Coordinate room allocation and ensure rooms are ready before guest arrival.
• Handle early check-in and late check-out requests as per hotel policy.
• Explain hotel facilities, rules, and services to guests.
• Maintain proper records of guest arrivals and departures.
• Handle guest queries, requests, and complaints professionally.

2. Housekeeping Management

• Supervise the complete housekeeping operations of the hotel.
• Ensure all rooms are cleaned and maintained to CozyKey standards.
• Check rooms before guest check-in to ensure cleanliness and readiness.
• Monitor linen, towels, toiletries, cleaning materials, and other housekeeping supplies.
• Prepare daily housekeeping schedules and assign duties to housekeeping staff.
• Conduct regular room inspections.
• Ensure common areas and other guest areas are clean and well-maintained.
• Coordinate maintenance requirements for rooms and common areas.

Preferred candidate profile : Hotel Background

Perks and benefits :Annual Bonus