Walk-in || Hiring Freshers- Customer service

Job title: Homecare Integrator

Reporting to: Administratively: Unit Head and Functionally: HUB Manager

Department: Hub/Call Centre Operations

Location: Chennai/Bangalore/Delhi/Kolkata/Hyderabad/Mumbai

Job purpose: To build brand awareness, interact with customers towards sales calls

Roles and responsibilities:

Contact centre related:

1. Communicates with customers in a courteous, professional, co-operative manner

2. Handling calls and responsible for patients registration

3. Assists patients with correct information on the services and educate them on the service provided by AHC

4. Routinely demonstrates superior customer service skills

5. Accurately enters/updates patient information in the homecare application

6. Recognizes and responds appropriately to violent/abusive situations

7. Coordination with various service Delivery department stake holders as and when required

KPIs

8. Will be monitored on metrics such as efficiency, ACHT, Hit Ratio, Conversions, NPS & CSAT

MIS and reporting:

9. Preparation dash board as specified by the reporting manager from time to time

10. Any other work assigned by the manager time to time

Qualification:

Education: Graduation in any stream

Experience: 2-4 yrs of experience in inbound/outbound call centre

Other required Skills:

• Position requires basic clinical knowledge and the ability to input data accurately into the software and give the appropriate information the client
• Must be detail oriented with good interpersonal and customer service skills
• Preference for multi-lingual candidates or Home healthcare background with call centre operations