Walk-in || Hiring For Quality Analyst

Job Description : Quality Analyst

• RESPONSIBLE FOR IMPROVING THE QUALITY THROUGH VARIOUS PROCESS CORRECTIONS AND MEETING THE GOALS AS REQUIRED BY THE TEAM THROUGH CALL MONITORING AND PROVIDING ACTIONABLE INSIGHT

• MEASURE THE COMPLIANCE AGAINST ESTABLISHED OR DESIGNED EXPECTATIONS OF TELECALLER BEHAVIOUR

ROLES AND RESPONSIBILITIES:-

• IMPLEMENT AND MONITOR CALL RECORDINGS AND PERFORMANCE TO ACCESS FUNCTIONALITY, RELIABILITY AND QUALITY OF THE SALES PROCESS

• SHOULD BE ABLE TO LEAD AND MANAGE NEW IMPLEMENTATION IN QUALITY PROCESS To IMPROVE METRICS CONSISTENTLY

• CONDUCT CALIBRATION SESSIONS WITH THE TELECALLERS AND TEAM LEADERS TO ENSURE SCORING IS APPROPRIATE

• AUDIT THE REQUIRED NUMBER OF CALLS FOR THE DAY AND ENSURE THAT THE TELECALLERS ARE CATEGORIZED UNDER X Y AND Z RESPECTIVELY

• INDUCTION TO BE CONDUCTED ON QUALITY PARAMETERS FOR NEW JOINERS IN NEW INDUCTION BATCH

• REFRESHERS TO BE CONDUCTED BASIS THE QUALITY AUDIT REPORT AND METRICS TO BE IMPROVED

• CREATIVE AND THOUGHTFUL ACTIVITIES TO BE CONDUCTED TO IMPROVE THE QUALITY SCORE OF THE FLOOR

SKILL REQUIRED:-

• STRONG DATA ANALYTICAL THINKING AND PROBLEM SOLVING SKILLS

• STRONG STAKEHOLDER MANAGEMENT TO WORK ACROSS VERTICALS IF NEEDED

• MINIMUM OF 1 YEAR EXPERIENCE IN CALL CENTRE QA PROCESS

• TELECALLING EXPERIENCE OF 3 YEARS WOULD BE REQUIRED (ON PAPERS)

• PROFICIENCY IN MS EXCEL, WORD

• PREPARE BASIC QUALITY REPORTS PREPARATION (DAILY QUALITY DASHBOARD, CALL CALIBRATION, AGENT EVALUATION REPORT)

Benefits:

• PF , ESI , Group Medical Insurance.

• Healthy Lunch(Only for Chennai Locations)

***Interested Candidate can Direct Walk-in interview at below mentioned location

INTERVIEW ADDRESS:

3rd floor, Vikram studio complex, no 289, 2nd and west koil street, near kamala cinemas, Vadapalani, Chennai 600026.

Walk-in Timing: 10 am to 5.00 pm.

For Further Details, Kindly share your updates CV & Contact/WhatsApp on the below mentioned contact number.

Contact Person:

Dhamodaran - [phone removed]

Varshini - [phone removed]

Best regards,

HR Team