Walk-in || Hiring For Procurement Associate

About us: RRD GO Creative, with more than three decades of expertise in business communications, marketing solutions, and digital productivity solutions, we successfully help reimagine customer experiences for companies. Our three pillars of Global Brand Solutions, Smart Work Solutions, and Technology & Innovation Services transform the way businesses work for customers, building strong brand loyalty.

Our 8,000 experts in 42 locations work across various industries to co-create a future-ready business landscape. We adopt a consultative approach to digitizing every aspect of the Customer Journey so you can effectively translate a strategic vision of expansion and efficiency into a superior Customer Experience. We help you effectively address customer needs so you can make Customer Experience your competitive differentiator.

RRD GO CREATIVE currently seeking Senior Financial Analyst for Financial Management Services team to join in Chennai

Job Summary:

The Procurement Helpdesk Analyst serves as the primary point of contact for internal stakeholders, providing efficient and accurate first-line support and resolution for all Procure-to-Pay (P2P) process inquiries, system issues, and policy questions. This role ensures internal customer satisfaction by delivering timely guidance and escalating complex issues to the appropriate functional teams.

Key Responsibilities and Accountabilities:

A. Stakeholder Support and Issue Resolution:

1. Front-line Support: Serve as the first point of contact for internal requestors, approvers, and budget owners regarding P2P process inquiries, including requisition creation, Purchase Order (PO) status, and vendor management procedures.
2. Ticket Management: Log, track, categorize, and resolve all incoming procurement queries (via email, phone, or ticketing system) within defined Service Level Agreements (SLAs).
3. Process Guidance: Provide clear, professional guidance to stakeholders on adherence to procurement policies, internal controls, and standard operating procedures (SOPs).
4. System Assistance: Offer basic troubleshooting and navigational support for procurement-related systems, including the ERP (SAP/Ariba) and internal request platforms.
5. Issue Escalation: Accurately identify and escalate complex or technical issues (e.g., system errors, complex policy exceptions, vendor onboarding roadblocks) to the relevant specialist teams (e.g., POE, Sourcing, AP Finance).

B. Data Integrity, Maintenance, and Reporting:

1. Knowledge Base Maintenance: Contribute to the development and maintenance of an updated Frequently Asked Questions (FAQ) repository, internal process documentation, and user guides.
2. Reporting Support: Assist in gathering data for helpdesk performance reports, analyzing ticket volumes, resolution times, and identifying recurring support themes to suggest process improvements.

Required Skills and Qualifications:

Education and Experience:

• Education: A bachelors degree (in any discipline) is required.
• Experience: 2 to 4 year of professional experience in a customer service, helpdesk, or back-office function, ideally within Procurement Operations or Accounts Payable.

Technical and Functional Expertise:

• Procurement Knowledge: Basic foundational knowledge of the end-to-end Procure-to-Pay cycle.
• ERP Familiarity: Basic exposure to Enterprise Resource Planning (ERP) systems (SAP or Ariba preferred) and an understanding of how to retrieve basic transactional information.
• Software Skills: Proficiency in Google Workspace (Docs, Sheets) and experience using a ticketing system (e.g., ServiceNow, Zendesk) is highly advantageous.
• Data Management: Strong organizational skills and attention to detail necessary for accurate logging and tracking of support requests.

Core Competencies:

• Communication: Excellent verbal and written communication skills, with a patient, service-oriented approach necessary for effective stakeholder interaction.
• Problem-Solving: Basic analytical and problem-solving skills to diagnose and resolve common user issues efficiently.
• Customer Focus: A strong dedication to providing high-quality support and ensuring a positive user experience.

Walk-in Details

• Date : 08-September-2026
• Time : 12.00PM to 3.00PM
• Location: RRD - Floor No.6 Prestige Polygon towers, 471, Anna Salai, Rathna Nagar, Nandanam, Chennai, Tamil Nadu 600035
• Contact HR - Sanjay Kumar