Walk-in || Hiring For International Non-Voice Process Associate

Greetings from Sutherland!

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Reference Name : Subi

Contact Number : [phone removed]

Location - Gateway Office Parks, A1, GF, 16, Grand Southern Trunk Rd, Perungalathur, Tamil Nadu 600063

Interview Timings: 10:00 AM To 2 PM.

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Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through emails.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (email, voice).
• High school diploma or equivalent and above.

Work setup:

• Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational shifts-includes both day and night
• 5 days of work,2 days-rotational offs

Candidates who suit the above requirement, please step in for a walk-in interview to office. Mention "Subi HR" on the top of your resume as a reference.

Contact Name : Sharon Subi E

Contact Number : [phone removed]

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Disclaimer

Sutherland never asks for payments or favours for job opportunities.

If you receive any suspicious request, please report it to:

[email removed]