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    Job · 21089552

    PUNE · FULLTIME

    Walk-in || Hiring For International Chat Process

    Vertex Cosmos

    Vertex Cosmos

    Pune · onsite · Posted 9d ago

    Sourced fromNaukri
    ₹3.0L - ₹4.0L PA1–6 yrsfulltimePune

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    Section · 01

    About this role

    Customer Support Executive -- CHAT PROCESS


    International Process (E-commerce Platform)


    We are looking for customer-focused professionals to join our team for an International Chat Process supporting a leading E-commerce platform.


    Position: Customer Support Executive ( Chat Process)


    Location: 1501 & 1508, 15th floor Nyati Enthral near Reliance mart Kharadi Pune 411014


    Process: International Chat/Email


    Job Responsibilities:

    Handle customer queries through international Chat/Email/Voice.

    Provide excellent customer service and resolve customer concerns

    Assist customers with orders, payments, delivery, returns, and other issues

    Maintain quality standards and achieve process targets.


    Candidate Requirements:


    1) Excellent verbal and written communication skills

    2) Minimum 6 months of experience in International Voice/Chat Process.

    3) Customer handling skills and a positive attitude


    *Salary & Benefits:*

    CTC: Up to 32,000


    Both sides Cab facility available


    Rotational shifts - 24 X 7


    5.5 days working


    Interview Process:

    Face to Face



    CONTACT :


    HR Aashna Shaikh- [phone removed]/ [email removed]

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    Section · 02

    Skills

    Customer ServiceCustomer SupportExcellent Communication Skillsbponon voice processvoice process

    Section · Company

    About Vertex Cosmos

    Vertex Cosmos

    Vertex Cosmos

    IT Services & Consulting

    394

    employees

    2021

    5 years old

    Gurgaon / Gurugram, Haryana

    India

    ₹2.9L PA avg

    Avg at Vertex Cosmos

    ₹3L – ₹4L PA

    This role

    About

    Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Join us in creating exceptional customer experiences through our BPO solutions!"

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    2.3/ 5

    Culture

    1.4

    Career growth

    1.4

    Work-life

    1.4

    Employees rate it well for

    Skill Development24Overall Company23

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