Walk-in || Help Desk Executive

Role & responsibilities

Helpdesk executive

Job Summary

The Helpdesk Executive will be the first point of contact for patients, guests, visitors, and internal staff. The role requires handling inquiries, coordinating with departments, resolving complaints, and ensuring a smooth service experience in a hospital or hospitality environment.

Key Responsibilities

Greet and assist patients, visitors, and guests in a polite and professional manner

Handle incoming calls, emails, and walk-in queries efficiently

Provide accurate information regarding services, departments, room availability, billing, and procedures

Register complaints, requests, and feedback and ensure timely resolution

Coordinate with nursing, housekeeping, maintenance, front office, and administration teams

Maintain helpdesk registers, call logs, and complaint records

Follow hospital/hotel policies, SOPs, and service standards

Assist in patient admission/discharge support or guest check-in guidance

Ensure confidentiality of patient and guest information

Escalate critical issues to supervisors or department heads

Support emergency situations by guiding visitors appropriately

Required Skills & Competencies

Excellent communication skills (verbal & written)

Customer service orientation and problem-solving ability

Knowledge of hospital/hotel operations and departments

Ability to handle high-pressure situations calmly

Basic computer knowledge (MS Office, HIS/PMS systems)

Good interpersonal and coordination skills

Professional appearance and positive attitude

Job Location

FCS Software Solutions, Plot No. 83, Noida-Dadri Rd, Noida, 201301, UP, IN Nearest metro Noida NSEZ phase 1

https://www.google.com/maps/search/FCS%20Software%20Solutions/@[phone removed],[phone removed],17z?hl=en

Poorvi Choudhary

HR Department

[phone removed]

OFFICE TIMING-09:30AM-06:30 (MON-SAT)