Walk-in || Help Desk Coordinator

Job Summary:
We are looking for a responsible and customer-focused Helpdesk / Coordinator to manage daily helpdesk operations, coordinate with internal teams, handle customer/employee queries, and ensure timely resolution of requests.

Key Responsibilities

• Handle incoming calls, emails, and helpdesk requests.
• Register, track, and close complaints/service requests.
• Coordinate with relevant departments
• Follow up on pending requests and ensure timely closure.
• Maintain daily records, reports, and documentation.
• Communicate professionally with customers, employees.
• Escalate urgent or unresolved issues to the appropriate manager.
• Prepare daily/weekly/monthly MIS reports.
• Maintain proper filing and data entry of helpdesk activities.
• Perform other coordination and administrative duties as assigned.