Walk-in || HCM Implementation

US HR - Technical Implementation Analyst

Role Overview
The US HR Technical Implementation Analyst is a subject matter expert responsible for the successful implementation, stabilization, support, and optimization of Lyric HCM HR solutions. The role combines US HR domain expertise, technical problem-solving & client delivery, to ensure accurate HR setup, payroll processing, compliance, and client success.

Key Accountabilities

• Deliver accurate and timely resolution of complex HR and HCM technology issues.
• Lead HR implementation activities including configuration, validation, testing, and go-live readiness.
• Ensure HR data integrity across Lyric HCM and downstream systems.
• Mentor consultants and improve team capabilities through coaching and knowledge sharing.
• Identify process improvement opportunities and drive operational efficiency.
• Build and maintain client confidence during critical payroll cycles.

Key Responsibilities

HR Support & Issue Resolution

• Troubleshoot and resolve complex HR setup and integration issues.
• Manage escalations and provide support during payroll processing cycles, including critical periods.
• Prioritize and resolve Jira-based HR incidents and defects.

Data Integration & System Expertise

• Analyze payroll data flow between HCM and payroll engines (Autopay, PI).
• Resolve mapping, interface, and calculation logic issues.
• Ensure accurate integration with GL, banking, reporting, and downstream systems.

Continuous Improvement

• Serve as a HR SME for clients and internal teams.
• Provide training and knowledge-sharing.
• Analyze trends and recommend process and product improvements.
• Support leadership with escalations, workflow management, and strategic initiatives.

Skills & Competencies

• Deep expertise in US HR setup, payroll processing, tax regulations, and compliance.
• Advanced analytical, troubleshooting, and reconciliation skills.
• Ability to translate business requirements into HR solutions and configurations.
• Strong communication, stakeholder management, mentoring, and collaboration skills.
• Proficiency in AI-enabled productivity tools and emerging technologies.

Qualifications

• 2+ years in implementation, consulting, or HCM/payroll technology.
• 3+ years of hands-on US HR setup and troubleshooting experience.
• Experience with payroll systems and calculation engines (Autopay/PI preferred).
• Strong compliance knowledge.
• Education in technical stream: BE / B.Tech / M. Tech / BCS / MCS / etc.

Shift: US Shift (East/West Coast)