Walk-in || Guest Service Associate

Role & responsibilities

• Responsible to sell the food items across the counter and in the auditorium.
• Responsible to promote all promotions associated with brand partners related to Box Office / Food & Beverage.
• Prepares the wooden tray, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
• Responsible to collect cash for each sale done.
• Responsible to record the sale and cash collected at the end of each shift.
• Responsible to use the POS for recording the sale.
• Responsible to record all items received at the counter at the beginning during the shift.
• Responsible to check the quality of the items being placed in the warmer and cold case.
• Responsible to arrange and serve the food as per the hygiene standard using gloves and tongs.
• Responsible to use dispensing machine for coffee tea coke
• Responsible to use selling devices such as hand held and PDA devices.
• Responsible to keep clean work area like food counter – warmers - cold cases – dispensing machine

- Popcorn maker and floors are clean.

• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any itemsetc.
• Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the commis.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to the customers table.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Filling in for absent staff as needed.
• Assisting with special events as needed.
• Greet all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.

Preferred candidate profile