Walk-in || Guest Relations Officer- Maldives

Guest Relations Officer (GRO) Job Description

We are looking for an experienced and professional Guest Relations Officer (GRO) to deliver exceptional guest service and ensure every guest enjoys a warm, welcoming, and memorable experience throughout their stay.

Key Responsibilities

• Welcome and greet guests professionally upon arrival.
• Assist guests with check-in, inquiries, requests, and general information.
• Build and maintain excellent communication and positive relationships with guests.
• Handle guest concerns, complaints, and special requests promptly and professionally.
• Coordinate with the Front Office, Housekeeping, Food & Beverage, and other departments to meet guest needs.
• Provide accurate information about hotel facilities, services, activities, and local attractions.
• Follow up with guests to ensure complete satisfaction during their stay.
• Maintain accurate guest records and relevant documentation.
• Assist with VIP guest arrangements and special requests.
• Promote hotel services and facilities when appropriate.
• Maintain a high standard of professionalism, grooming, and customer service at all times.

Requirements

• Minimum 3 years of experience in Guest Relations, Front Office, Hospitality, or a similar role.
• Excellent English communication skills.
• Strong interpersonal and customer service skills.
• Professional appearance with a positive and friendly attitude.
• Ability to handle guest complaints and challenging situations calmly and efficiently.
• Good organizational and problem-solving skills.
• Ability to work effectively as part of a team.
• Flexibility to work shifts, weekends, and public holidays as required.

Salary & Benefits

• Salary: Negotiable based on experience and qualifications.
• Service Charge: Applicable as per company policy.