Walk-in || Guest Relations Manager

Job Opportunity Bangalore

We are looking for candidates who meet the following requirements:

Locations:

Dickenson | Koramangala | Jayanagar | Electronic City

Requirements:

- Must be able to speak Kannada, English & Hindi

- Should be willing to work in Bangalore

- Good communication and customer-handling skills preferred

Working Hours:

10:00 AM to 8:30 PM

Weekly Off:

- Saturday & Sunday will be working days.

- Weekly off will be provided on weekdays.

- Total: 6 weekly offs per month

Incentives:

Attractive incentives will be provided

INTRESTED CANDIDATE CAN SEND YOUR CV TO [phone removed]

Role & responsibilities

Responsible for the smooth functioning of all GR functions in the assigned store to enhance

customer experience.

Develop customer profiles (including wedding customers) by understanding customers

requirements to showcase products that meet their needs.

Responsible for maintaining regular and effective communication with the CRM & GR

executives for analysing and improving Customer Service reviews based on Customer

feedback.

Organize and manage the Guest Relations department and staff; efficiently delegate

responsibilities.

Maintain attendance and movement register in the store.

Conduct competitor study and be fully informed on the products provided by Malabar and its

competitors to answer queries of customers.

Ensure that the customers are supplied with refreshments and are properly attended by the

GR team.

Customer Experience

Implement customer experience guidelines set by the retail leadership to provide a uniform

Malabar experience to all customers.

Greet customers upon entry to the store in order to engage with them to understand their

requirements and direct them to the right person/section

Respond to questions, needs and desires of guests, and follow up to ensure their requests

have been met with satisfaction.

Sales Support

Monitor and accurately record customer data (pre-purchase, conversation, footfall data etc.)

through interviews and observations

Setup and maintain visual merchandising display (Eg: dangler, standee, store decorations etc.)

as per guidelines from the Central VM team to manage the overall store ambience

Managing the overall Store ambience through maintenance of displays and supporting the

Store to adhere to VM guidelines

Call up customers and leads to invite them for exhibitions, promotional events/campaigns,

etc.

Actively support in event management activities during store launch and product exhibitions.

Schemes

Manage and ensure timely reminders related to scheme payment dues to customers in order

Preferred candidate profile

Job Opportunity Bangalore

We are looking for candidates who meet the following requirements:

Locations:

Dickenson | Koramangala | Jayanagar | Electronic City

Requirements:

- Must be able to speak Kannada, English & Hindi

- Should be willing to work in Bangalore

- Good communication and customer-handling skills preferred

Working Hours:

10:00 AM to 8:30 PM

Weekly Off:

- Saturday & Sunday will be working days.

- Weekly off will be provided on weekdays.

- Total: 6 weekly offs per month

Incentives:

Attractive incentives will be provided based on performance.

Immediate requirement for the above-mentioned locations.