Walk-in || Guest Relation Executive

Job description:

Roles & Responsibilities Guest Relations Executive

• Welcome and assist guests/clients in a professional and friendly manner.
• Handle client enquiries through calls, WhatsApp, and other communication channels.
• Schedule and manage appointments and follow up with clients.
• Explain services, treatments, packages, offers, and promotions to clients.
• Maintain accurate records of client details, appointments, and feedback.
• Coordinate with therapists, doctors, and other staff to ensure smooth client service.
• Address client queries and concerns and ensure timely resolution.
• Follow up with existing clients for appointments, packages, and services.
• Support the team in achieving customer satisfaction and sales targets.
• Maintain a professional and welcoming environment at the reception/front desk.
• Ensure proper coordination and smooth day-to-day front-desk operations.