Walk-in || Guest Relation Executive

Role & responsibilities

The Guest Relations Executive acts as the first point of contact for clients entering the jewelry showroom. The role requires offering a warm, premium hospitality experience, assessing customer needs (such as bridal sets, daily wear, or custom diamond jewelry), managing client logs, and streamlining floor traffic to ensure seamless

• Welcome & Hospitality: Greet every visitor with a pleasant and professional demeanor, upholding the luxury image of the jewelry brand. Offer refreshments and ensure immediate comfort.
• Requirement Analysis: Understand the customer's intent (e.g., gold, polki, diamond, gemstone purchase, or custom design consultation) through active listening.
• Floor Coordination: Guide and seamlessly transition customers to the appropriate Sales Executive or Jewelry Consultant based on their needs.
• VIP & Appointment Management: Coordinate scheduled client appointments, high-profile visits, and special promotional preview events.
• Customer Feedback & Support: Collect immediate feedback after interactions, address basic inquiries, and assist in resolving customer concerns or complaints with empathy.