Walk-in || Gold Loan Officer / Gold Loan Sales Officer

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Role & responsibilities

Attending customers who are visiting the branch for availing a gold loan or for any activity related to their existing gold loan

• Explaining the product & convincing customers to avail gold loan
• Executing all system entries in the Gold Loan LOS & LMS system
• Ensuring TAT adherence in the disbursal of the loan
• Coordinating & managing the relationship with External Valuer to ensure timely valuation of the customer's gold
• Coordinating with the Internal Audit team and ensuring satisfactory audit reports
• Coordinating with HO Team for approvals, clarifications, etc to ensure timely sanction & disbursal of gold loans Responsible for the growth & quality of gold loan book of the branch.
• Following up for payment with overdue and margin shortfall customers and ensuring collections as per targets
• Maintaining various MIS & Reports
• Suggesting changes to the product team to improve the customer experience & turnaround time

Attending customers who are visiting the branch for availing a gold loan or for any activity related to their existing gold loan

• Explaining the product & convincing customers to avail gold loan
• Executing all system entries in the Gold Loan LOS & LMS system
• Ensuring TAT adherence in the disbursal of the loan
• Coordinating & managing the relationship with External Valuer to ensure timely valuation of the customer's gold
• Coordinating with the Internal Audit team and ensuring satisfactory audit reports
• Coordinating with HO Team for approvals, clarifications, etc to ensure timely sanction & disbursal of gold loans Responsible for the growth & quality of gold loan book of the branch.
• Following up for payment with overdue and margin shortfall customers and ensuring collections as per targets
• Maintaining various MIS & Reports
• Suggesting changes to the product team to improve the customer experience & turnaround time