Walk-in || German | 3rd Level Support Engineer
Infogrowth · Indore · hybrid · Posted 69d ago
About a minute. You'll make an account on the way through.
About this role
Role: 3rd Level Support Engineer
Experience: 8+ Years
Location: Indore
Budget: Open
Joining: Immediate Joiners Preferred
Job Description
We are looking for an experienced 3rd Level Support Engineer with strong expertise in ticket management, incident management, production support, application troubleshooting, and automation.
Key Responsibilities
- Handle 3rd Level Support activities, including ticket processing, analysis, resolution, and documentation.
- Manage RTP packaging and rollout coordination.
- Monitor rollouts and perform detailed ticket analysis.
- Create Change Requests, Admin Orders, and associated scripts.
- Perform incident qualification based on priority, severity, and description.
- Classify incidents based on responsibility and topic area.
- Monitor ticketing systems and ensure timely progress and resolution.
- Review and qualify supplier feedback.
- Support Problem Management activities.
- Evaluate and process solution proposals.
- Handle and coordinate production downtime and critical incidents.
- Expand and enhance End-to-End (E2E) server operational monitoring with new KPIs.
- Maintain accurate technical documentation and ensure effective knowledge transfer.
Technical Skills
Programming & Scripting
- PowerShell
- C#
- .NET
- VBA
- MS Visual Studio
Operating Systems
- Windows
- Android
Databases
- MS SQL Server
Hardware
- Urovo
Application & Productivity Tools
- Jira
- Confluence
- Octane
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
Language Skills
- English: Mandatory
- German: B2 or above preferred
Required Expertise
- 3rd Level / L3 Production Support
- Incident & Problem Management
- Ticket Analysis and Resolution
- Change & Release Management
- Production Downtime Handling
- PowerShell Scripting
- C# / .NET
- MS SQL Server
- Jira / Confluence
- Operational Monitoring and KPI Management
Work Result: Successfully resolved and closed support tickets
Skill Area: Other
Technology: Administrative / Technical Support
Technology Proficiency: Expert
Other Skills: C#, .NET, PowerShell, Incident Management, Production Support
Share resume at [email removed]
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Skills
About Infogrowth
Infogrowth
BPO
51
employees
2020
6 years old
Hyderabad/Secunderabad, Telangana
India
₹4.1L PA avg
Avg at Infogrowth
₹20L – ₹35L PA
This role
About
InfoGrowth is a forward-thinking technology and business solutions organization committed to helping businesses scale, innovate, and lead with confidence. We combine expertise, technology, and strategic insight to deliver reliable, performance-driven, and future-ready solutions for our clients globally.
Our services are built to empower organizations to operate smarter, grow faster, and deliver exceptional customer experiences. With a strong focus on quality, transparency, and client success, we ensure measurable outcomes and long-term value.
What We Do
✔ Digital Marketing – Brand building, online visibility, lead generation, and performance-driven marketing solutions
✔ Cloud Computing – Secure, scalable, and optimized cloud solutions tailored to modern business needs
✔ Fintech Solutions – Innovative financial technology services focused on efficiency, compliance, and digital transformation
✔ Staffing Services – End-to-end recruitment, workforce solutions, and talent acquisition support
✔ BPO Services – Customer support, process management, and business outsourcing services
✔ Managed IT Services – Proactive IT support, infrastructure management, and enterprise technology solutions
Why InfoGrowth?
🔹 Client-centric approach
🔹 Strong domain expertise
🔹 Experienced team
🔹 Quality-driven delivery
🔹 Commitment to innovation
At InfoGrowth, we don’t just provide services — we build partnerships, create value, and drive sustainable business success.
Industries
Employee ratings
10 reviews
Culture
4.8
Career growth
4.3
Work-life
4.4
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