Walk-in || General Manager- Service & Maintenance

Role & responsibilities

Job Summary

We are looking for an experienced and result-oriented General Manager Service & Maintenance to lead and manage the service, maintenance, and after-sales operations for construction projects, equipment, and related infrastructure.

The GM will be responsible for ensuring high-quality maintenance services, timely breakdown resolution, customer satisfaction, operational efficiency, cost control, and the overall performance of the service and maintenance team.

Key Responsibilities

• Lead and manage the complete Service & Maintenance division, including preventive, corrective, and breakdown maintenance activities.
• Develop and implement annual maintenance plans, service strategies, budgets, and operational targets.
• Ensure timely execution of maintenance activities at construction sites, facilities, machinery, and equipment.
• Monitor equipment performance and minimize breakdowns, downtime, and maintenance costs.
• Establish preventive and predictive maintenance schedules and ensure compliance.
• Manage service contracts, AMC/CMC activities, warranties, and customer support.
• Handle major breakdowns and coordinate with technical teams for quick resolution.
• Ensure availability of critical spare parts, tools, and maintenance resources.
• Monitor vendors, subcontractors, suppliers, and external service agencies.
• Lead, train, motivate, and evaluate service engineers, technicians, supervisors, and other maintenance staff.
• Monitor team productivity, service quality, response time, and customer satisfaction.
• Prepare and review maintenance reports, KPIs, budgets, and performance dashboards.
• Control operational costs while maintaining required quality and safety standards.
• Coordinate with Projects, Construction, Procurement, Finance, HR, and Operations teams.
• Ensure all maintenance activities comply with company policies, project specifications, statutory requirements, and safety standards.
• Conduct regular site inspections and audits to identify maintenance risks and improvement opportunities.
• Develop standard operating procedures (SOPs) and improve maintenance systems and processes.
• Manage customer complaints and ensure timely closure of service issues.
• Identify opportunities for improving equipment reliability, service revenue, and operational efficiency.
• Provide regular reports and strategic recommendations to senior management.

Required Qualifications

• Bachelor's degree or Diploma in Mechanical / Electrical / Civil Engineering or a related technical field.
• 10–15+ years of relevant experience, preferably in construction, infrastructure, heavy equipment, facilities, or engineering services.
• Proven experience in a senior service and maintenance management role.
• Strong knowledge of construction equipment, machinery, electrical/mechanical systems, and maintenance practices.
• Experience in managing large teams, multiple sites, vendors, and service operations.
• Strong understanding of preventive, predictive, and breakdown maintenance.
• Good knowledge of maintenance planning, budgeting, spare-parts management, and cost control.
• Strong leadership, problem-solving, negotiation, and decision-making skills.
• Good communication and customer-management skills.
• Proficiency in MS Office and maintenance/ERP systems is preferred.