Walk-in || General Manager - Operations

Role & responsibilities

• Oversee the overall day-to-day operations of the hospital and ensure smooth functioning of all departments.
• Ensure efficient patient flow, admission, discharge, appointments, and service delivery.
• Coordinate with doctors, nursing, administration, billing, insurance, pharmacy, diagnostics, housekeeping, security, maintenance, and other departments.
• Monitor patient satisfaction, complaints, waiting time, and service quality and ensure timely resolution of issues.
• Lead and manage department heads and staff to achieve operational targets and improve productivity.
• Monitor bed occupancy, patient volumes, departmental performance, manpower utilization, and operational KPIs.
• Ensure adequate manpower, equipment, infrastructure, and other resources for uninterrupted hospital operations.
• Implement and monitor SOPs, policies, quality standards, patient-safety practices, and statutory requirements.
• Work closely with the Quality team for quality improvement and accreditation initiatives.
• Identify operational gaps and implement corrective and preventive actions to improve efficiency.
• Monitor operational expenses and implement effective cost-control and resource-utilization measures.
• Oversee housekeeping, security, maintenance, biomedical equipment coordination, laundry, cafeteria, and other support services.
• Ensure a safe, hygienic, and patient-friendly hospital environment.
• Conduct regular operational review meetings and follow up on departmental action plans.
• Handle escalated patient and operational issues and ensure effective resolution.
• Analyze operational data and prepare management reports and performance reviews.
• Support senior management in strategic planning, business growth, budgeting, and development of hospital services.
• Identify opportunities to improve patient experience, operational efficiency, service quality, and revenue-supporting processes.
• Build a strong culture of teamwork, accountability, professionalism, and patient-centric care.
• Ensure effective communication and coordination between all levels of hospital staff.
• Drive continuous improvement initiatives to achieve better operational performance and quality healthcare delivery.