Walk-in || General Manager - Hotels & Resorts

Role & responsibilities

Manage overall operations of the hotel/resort, ensuring seamless service delivery and guest satisfaction.

Lead and supervise departments including Front Office, Housekeeping, F&B, Spa, Banquets, and Maintenance.

Develop and implement operational policies, service standards, and guest experience protocols.

Drive occupancy, Average Daily Rate (ADR), and Revenue per Available Room (RevPAR).

Monitor budgets, control costs, and ensure profitability.

Recruit, train, and manage staff to maintain high service standards.

Ensure compliance with statutory regulations, health and safety norms, and company SOPs.

Develop business strategies to enhance revenue through events, promotions, and partnerships.

Conduct regular audits, performance reviews, and guest feedback analysis.

Report performance metrics and present monthly updates to senior management.

Preferred candidate profile

Degree in Hotel Management or Hospitality (MBA or PGDM preferred).

Minimum 8 to 10 years of experience in hospitality, with at least 5 years in a senior managerial role.

Strong leadership and interpersonal skills with the ability to motivate diverse teams.

In-depth knowledge of hotel operations, financial planning, guest relations, and service delivery.

Excellent communication, crisis management, and organizational skills.

Opportunity to grow with a fast-expanding hospitality group.