Walk-in || Front Office Manager
Aparna Infrahousing Pvt Ltd · Hyderabad · onsite · Posted 42d ago
About a minute. You'll make an account on the way through.
About this role
ABOUT 17 NORTH
17 North Mokila is a premium lifestyle and connoisseur club developed and managed by the Aparna Group, situated within the in Mokila, Hyderabad. The 17 North offers a world-class multi-cuisine restaurant, BAR, 54 rooms, swimming pool, gymnasium, indoor and outdoor sports facilities, spa, banquet spaces, and conference spaces all designed to deliver an exceptional lifestyle experience to its members and guests, backed by the legacy and trust of the Aparna Group.
ROLE SUMMARY
The Front Office Manager will be the face of 17 North, responsible for leading the front desk and guest relations team to deliver seamless, gracious, and professional service to members and guests. The role requires close coordination across the restaurant, rooms, spa, banquets, conference facilities, and sports areas to ensure every touchpoint reflects the club's premium positioning and service standards.
KEY RESPONSIBILITIES
- Lead, train, and supervise the front office team — reception, guest relations, concierge, and reservations — to deliver consistently premium, personalized service to members and guests.
- Oversee check-in/check-out for 54 club rooms and guest stays, ensuring smooth, efficient, and warm arrival and departure experiences.
- Manage member enrollment records, renewals, and enquiries, maintaining accurate and up-to-date membership data.
- Coordinate bookings and scheduling across the restaurant, banquet halls, conference spaces, spa, and sports facilities to avoid conflicts and maximize utilization.
- Handle member and guest feedback, complaints, and special requests promptly, ensuring resolution in line with the club's service standards.
- Maintain the front desk, lobby, and reception areas to reflect the elegance and ambience befitting a premium lifestyle club.
- Work closely with housekeeping, F&B, spa, and facilities teams to ensure seamless service delivery across the property.
- Monitor and manage front office budgets, petty cash, billing, and daily revenue reconciliation.
- Prepare occupancy, footfall, and membership utilization reports for management review.
- Ensure compliance with safety, security, and hygiene protocols at all guest-facing touchpoints.
- Uphold and reinforce the service culture and brand standards of the Aparna Group across all front office interactions.
Sourced from naukri