Walk-in || Front Office Executive

Job Description Front Office Executive / Receptionist

Department: Front Office
Position: Front Office Executive / Receptionist
Reports to: Front Office Manager / Duty Manager
Location: Centre Point Business Hotel, Chennai
Employment Type: Full-time
Shift: Rotational shifts, including weekends and public holidays

Job Summary

Centre Point Business Hotel is looking for a courteous, professional, and customer-oriented Front Office Executive to manage guest check-ins and check-outs, reservations, guest enquiries, billing, and day-to-day reception operations.

The ideal candidate should have good communication skills, a pleasant attitude, professional grooming, and the ability to provide efficient service to business travellers and other hotel guests.

Key Responsibilities

1. Guest Reception and Service

• Welcome guests warmly and provide a professional first impression.
• Handle guest check-in and check-out procedures efficiently.
• Verify guest identification and complete registration formalities.
• Assist guests with enquiries, requests, and special requirements.
• Resolve guest complaints promptly and escalate issues when necessary.

2. Reservations and Room Management

• Handle room reservation enquiries through telephone, email, and walk-ins.
• Check room availability, rates, and booking details.
• Coordinate room allocation, early check-ins, and late check-outs.
• Communicate room status and guest requirements to housekeeping.
• Maintain accurate reservation and guest records.

3. Billing and Cash Handling

• Prepare guest bills and hotel invoices accurately.
• Handle cash, card, UPI, and other approved payment methods.
• Manage guest folios and settle bills during check-out.
• Maintain proper records of payments, receipts, and outstanding balances.
• Coordinate with the accounts department regarding billing discrepancies.

4. Telephone and Communication

• Answer telephone calls professionally and transfer calls to the appropriate departments.
• Respond to emails and guest enquiries promptly.
• Communicate effectively with housekeeping, restaurant, maintenance, security, and accounts teams.
• Maintain proper shift handover records.

5. Hotel Systems and Administration

• Use the hotel Property Management System (PMS) for reservations, check-ins, billing, and room status updates.
• Maintain accurate guest information and daily operational reports.
• Follow hotel procedures for guest privacy, security, and record keeping.
• Assist with occupancy reports, arrival lists, departure lists, and daily closing activities.

6. Business Hotel Guest Experience

• Provide efficient service to corporate guests and business travellers.
• Assist with invoice requirements and company billing procedures.
• Coordinate wake-up calls, transport requests, meeting enquiries, and other guest services.
• Maintain a professional and service-oriented environment at the reception desk.

Qualifications and Skills

• Minimum qualification: 12th standard; a diploma or degree in Hotel Management or Hospitality is preferred.
• Freshers may apply; prior hotel front office experience is an advantage.
• Good spoken English and Tamil are preferred; Hindi is an added advantage.
• Basic computer knowledge and familiarity with email and billing systems.
• Knowledge of hotel PMS software is an advantage.
• Good communication, customer service, and problem-solving skills.
• Professional grooming, punctuality, honesty, and a positive attitude.
• Ability to work rotational shifts and handle multiple tasks.

Performance Expectations

The employee will be evaluated on:

• Guest satisfaction and quality of service.
• Accuracy of check-in, check-out, and billing.
• Reservation handling and response time.
• Professionalism and grooming.
• Coordination with other departments.
• Compliance with hotel procedures and cash-handling policies.

How to Apply

Interested candidates may submit their updated resume to the hotel’s HR department.

Centre Point Business Hotel, Chennai
Salary: As per experience and hotel policy.