Walk-in || Front Office Executive

Role & responsibilities

Job Summary

Responsible for providing excellent patient support, registration, appointment coordination, consultant coordination, and smooth patient guidance across hospital departments. Manage Health Check-up coordination, MIS trackers, corporate patient communication, patient experience reviews, and coordination with internal service and marketing teams.

Job Responsibilities

• Receive patient and patient attendants in a pleasing manner.
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
• Co-ordinate with all stakeholders to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology, Cardiology and Endoscopy dept etc.,
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
• Maintain all relevant records i.e., logbook, appointment diaries, Visiting Doctors register etc., properly. Maintain confidentiality about patients.
• Counsel the patients and patient relatives whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with Manager- SE regarding any administrative related problems
• Preparing MIS report and submit to the Manager-SE
• Coordinate with service department for any Maintenance work, housekeeping work and F&B work
• Coordination of Healthcheckup patient, providing relevant information about packages available and focusing of converting the patient,
• Prepare daily trackers of all Healthcheckup patient.
• Provide reports to patient at the end of the day, taking out print out for all corporate patients and sending the communication via mail as a when needed.
• Coordinate with Marketing team regarding arrivals of corporate patient, provide seamless Healthcheckup process to the patients.
• Also collect daily reviews for patient experience