Walk-in || Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring a smooth check-in/check-out process for customers.
  
• Handle guest queries and concerns in a professional manner, resolving issues promptly and efficiently.
  
• Maintain accurate records of guest interactions, including registration forms and billing information.
  
• Coordinate with other departments (e.g., housekeeping) to ensure seamless service delivery.
  
• Provide exceptional customer service to maintain high levels of customer satisfaction.