Walk-in || Front Office Executive

Key Responsibilities

• Manage patient registration, check-ins, admission, and discharge procedures smoothly.
• Direct patients and visitors to appropriate departments and answer in-person or phone inquiries.
• Coordinate with doctor schedules, handle appointment booking, and manage queue movement.
• Handle front desk documentation, billing queries, and coordinate with insurance/TPAD departments.
• Address patient grievances promptly and maintain a courteous, supportive front desk environment.

Preferred Candidate Profile

• Education: Bachelor's or Master's in Hospital Management (BHM / MHM) or relevant Healthcare Administration degree.
• Experience: 1 to 5 years of front desk or patient relationship management experience in a hospital or clinic setting.
• Skills Required: Excellent communication (English and local language), empathetic customer care, queue management, and basic computer proficiency/HIS software exposure.