Walk-in || Front Office Executive / Manager

JOB DESCRIPTION: Front Office Executive / Manager

• For Our Company: The Grand Regent
• Location: Coimbatore, Tamil Nadu
• Department: Front Office Executive/ Manager
• Experience Required: Minimum 5 to 10 years
• Employment Type: Full-Time, Permanent
• Preferred Candidate: Male Candidate

Job Summary

We are seeking an experienced and professional Front Office Executive / Manager with 5 to 10 years of hospitality experience to lead our front desk and guest services operations. The candidate will serve as the primary point of contact for guests, ensuring a seamless, welcoming, and high-standard hospitality experience from arrival to departure, while efficiently overseeing reception, concierge, and administrative workflows.

Key Responsibilities & Duties

• Reception, Front Desk & Concierge: Oversee daily front office operations, ensuring impeccable guest registration, room assignments, and concierge services.
• Guest Welcoming & Assistance: Welcome and assist guests, VIPs, and visitors in a professional, warm, and hospitable manner, ensuring exceptional customer satisfaction.
• Inquiry & Correspondence Management: Handle guest inquiries, feedback, and requests efficiently; sort and manage official mail and correspondence.
• Telecommunication Handling: Manage incoming telephone calls professionally screening, routing, and taking accurate messages for management and departments.
• Administrative Operations: Perform diverse administrative tasks, maintain daily front desk logs, manage shift records, and ensure smooth inter-departmental communication.

Required Experience, Skills & Qualifications

• Education: Diploma or Graduate degree in Hotel Management (BHM).
• Interpersonal Skills: Excellent communication, verbal articulation, and interpersonal skills with a natural ability to create a warm, welcoming environment.
• Professional Standards: Strict adherence to business etiquette, high professional appearance, and grooming standards.
• Core Competencies: Multitasking abilities, patience under pressure, and strong problem-solving skills.
• Software - Having knowledge of front office software is a must.

Interested candidate contact- [email removed]/[phone removed]