Walk-in || Front Desk Receptionist

We are looking for a friendly, professional, and energetic Front Desk Executive to manage the gym reception, assist members, handle enquiries, and support the daily operations of AU FITNESS. The ideal candidate should have good communication skills, a positive attitude, and basic computer knowledge.

Key Responsibilities

• Welcome and greet members and visitors professionally.
• Handle membership enquiries through phone, WhatsApp, and walk-ins.
• Explain gym memberships, plans, facilities, and offers to prospective members.
• Follow up with leads and convert enquiries into memberships.
• Manage new member registrations and membership renewals.
• Maintain accurate member records and attendance.
• Handle reception calls and messages promptly.
• Coordinate with trainers and management regarding member requirements.
• Inform members about gym rules, timings, offers, and upcoming activities.
• Handle basic billing/payment records and issue receipts when required.
• Monitor and maintain a clean and organized reception area.
• Handle member complaints politely and report major issues to management.
• Assist management with daily administrative work and reports.
• Maintain confidentiality of member information.
• Help ensure smooth day-to-day gym operations.

Requirements

• Good communication and interpersonal skills.
• Friendly, confident, and professional personality.
• Basic computer knowledge MS Excel, Word, WhatsApp, email, etc.
• Ability to handle customers professionally.
• Good Hindi and English communication; Marathi preferred.
• Previous experience in reception, customer service, sales, or gym/fitness industry is an advantage.
• Ability to work flexible shifts.
• Freshers with good communication skills can also apply.

Preferred Skills

Perks and benefits

Sales incentives