Walk-in || Front Desk Receptionist

Job Duties & Responsibilities

• To interact with hospital insurance patients. 
• Create WhatsApp groups to provide/share information. 
• Collecting necessary documents from the Patient /Hospital. 
• Coordinate with internal medical and Ops team for initial approval. 
• Cross-checking the files before sharing with the approval team. 
• Educating patients about deduction. 
• To create awareness about reimbursement claims. (Pre & Post Hospitalization) 
• Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company. 
• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary. 
• Follow up and provide Updates to the clients 
• Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.

Qualifications & Skills 

• Any Diploma, Graduation / Under Graduation 
• Should have good listening & analytical skills 
• Excellent interpersonal & communication skills 

Experience

• Worked in a Hospital or Insurance for 6 months to 02 years. (added advantage) 

Additional Skills

• Strong verbal skills 
• Strong problem-solving skills and enthusiasm for new tasks and challenges 
• Relationship-building skills. 
• Ability to multitask and prioritize, with a strong work ethic and attention to detail 
• Ability to operate with a high level of confidentiality and professionalism
  advantage)